The results are in, and Prosperity Home Mortgage, LLC, (Prosperity) achieved an impressive 97% customer satisfaction rating among its clients in 2019. Prosperity is a full-service mortgage banker that specializes in residential and refinance loans, and financed over $6.1 billion in loans last year.
As part of its ongoing commitment to provide outstanding customer service, Prosperity, in collaboration with an independent market research company, surveys its clients after each transaction, asking how well the company and its mortgage consultants performed.
The results showed that 97% of Prosperity’s customers had a great experience working with the mortgage company and 94% would recommend Prosperity to their family and friends. In addition, on average, Prosperity’s customers gave 4.89 out of 5 stars for support, service, level of advice and communication.
“It’s thanks to our mortgage consultants’ efforts of always putting their borrowers first and helping them obtain the right financing for their needs that we’ve been able to achieve such a notable satisfaction rating,” said Tim Wilson, CEO and president of Prosperity. “We wouldn’t have this kind of success without our knowledgeable, experienced and caring local teams to lead their borrowers through every step of the home-buying process.”
Prosperity offers a wide range of mortgage products, including fixed and adjustable rate mortgages. It is represented by more than 400 mortgage consultants in offices across 45 states. It operates its own in-house processing, underwriting and closing at its eight operation centers across the nation. Prosperity also coordinates its clients’ appraisals and mortgage fulfillment in-house.
For more information, visit PHMLoans.com.