Long & Foster Real Estate recently received its 5,000th completed customer satisfaction survey, and the results are in – the company has retained its 97% approval rating among clients. As part of its ongoing commitment to exceptional service, Long & Foster, in collaboration with an independent market research company, surveys its real estate clients post-transaction, asking how well the company and its Realtors performed during their home purchase or sale.
“Our agents are committed to providing customers with world-class service,” said Gary Scott, president of Long & Foster Real Estate. “These ratings show the exceptional value that our real estate agents provide their clients, and their willingness to go the extra mile to meet and exceed the needs of homebuyers and sellers.”
The results showed that, of customers who either bought or sold a home with a Long & Foster agent, 97% were both highly satisfied and would recommend their real estate agent. Long & Foster associates also ranked highly by their clients for their accessibility, professionalism, communication and guidance throughout the process. Also noteworthy is the response rate of the online survey, which has increased from 17% in 2018 to 23% year-to-date.
“Long & Foster provides all the tools and resources to make sure our agents are well-equipped to provide the best possible service,” said Larry “Boomer” Foster, president of Long & Foster Real Estate. “These survey results are a testament to our success in providing clients with an incomparable real estate experience.”
Long & Foster Real Estate is the nation’s No. 1 real estate company as part of HomeServices of America. For more information, visit LongandFoster.com.