Long & Foster Retains 98% Client Satisfaction Rating in 2022

April 4, 2023

When it comes to delivering exceptional service, Long & Foster Real Estate knows what it is doing, as evidenced by the results of its ongoing customer satisfaction surveys. In 2022, the company retained its client satisfaction rating of 98%—the same stellar rating that the firm and its agents earned in 2021.

Of customers who either bought or sold a home with a Long & Foster Real Estate agent, 98% were highly satisfied and would recommend their agent to others, according to results compiled from nearly 3,000 surveys conducted via a leading independent market research company.

The feedback and results of the survey help to validate Long & Foster’s dedication and commitment to offering the best service in the real estate industry. The company continually strives to offer its clients the best all-inclusive experience in the business.

Feedback and results of the survey are compiled into several categories, including four key performance indicators by region: communication, guidance, professionalism and accessibility. With 5 being the highest grade achievable, all regions combined resulted in a 4.94 rating for professionalism and availability, with guidance and communication coming in with a 4.91 overall rating.

“We’re incredibly pleased with the results of our 2022 customer satisfaction survey,” said Jackie Thiel, president of Long & Foster Real Estate. “The results are a true testament to our agents always going the extra mile for their clients.”

Long & Foster Real Estate is one of the nation’s largest real estate companies as part of Home Services of America. For more information, visit LongandFoster.com.