Long & Foster Retains 97% Customer Satisfaction Rating in 2019

February 20, 2020

When it comes to delivering exceptional service, Long & Foster Real Estate knows what it is doing, as evidenced by results of its ongoing customer satisfaction surveys. In 2019, the company retained its client satisfaction rating of 97%—the same stellar rating that the firm and its agents earned in 2018.

Of customers who either bought or sold a home with a Long & Foster Real Estate agent, 97% said they were highly satisfied and would recommend their agent to others, according to the surveys, which are conducted via a leading independent market research company.

“Our 97% rating validates Long & Foster’s dedication and commitment to offering its clients the best all-inclusive experience in the business, and we are thrilled to once again earn such high regards from our clients,” said Larry “Boomer” Foster, president of Long & Foster Real Estate.

Feedback and results of the survey are compiled into several categories, including four key performance indicators by region: communication, guidance, professionalism and accessibility. With 10 being the highest grade achievable, all regions combined resulted in a 9.8 rating for professionalism and availability, with guidance and communication coming in with a 9.7 overall rating.

“It’s thanks to the hard work and dedication of our real estate agents, that Long & Foster once again achieved this impressive rating,” said Gary Scott, president of Long & Foster Real Estate.  “The results are a true testament to our agents always going the extra mile for their clients.”

Long & Foster Real Estate is the nation’s No. 1 real estate company as part of Home Services of America. For more information, visit LongandFoster.com.