Mar 201905

Long & Foster’s Customer Satisfaction Rate Hits 97 Percent in 2018

Mar 201905

Long & Foster’s Customer Satisfaction Rate Hits 97 Percent in 2018

The results are in, and Long & Foster Real Estate achieved an impressive 97 percent satisfaction rating among its clients in 2018*. As part of its ongoing commitment to provide outstanding customer service, Long & Foster, in collaboration with an independent market research company, surveys its real estate clients after each transaction, asking how well the company and its Realtors performed during their home purchase or sale.

The results showed that, of customers who either bought or sold a home with a Long & Foster agent, 97 percent were both highly satisfied and would recommend their real estate agent. Long & Foster associates also ranked highly by their clients for their accessibility, professionalism, communication and guidance throughout the process.

“These ratings are a true testament to the exceptional value that our real estate agents provide their clients, and they showcase how our team always goes the extra mile to help with their customers on their journeys home,” said Gary Scott, president of Long & Foster Real Estate.

Larry “Boomer” Foster, president of Long & Foster Real Estate, added, “These results help validate Long & Foster’s dedication to offering the best service in the real estate industry, and prove that our agents deliver on our mission of working and living for the love of home.”

Long & Foster Real Estate is the nation’s No. 1 independent real estate company, as part of HomeServices of America. For more information, visit LongandFoster.com.

* Based on 1,819 responses from clients who were emailed a survey based on completing a home purchase or sale March 1 – December 31, 2018. Survey is independently managed by Sinclair Customer Metrics. Scores are based on a 10 point scale. Percent willing to recommend is based on client providing an 8, 9, or 10 to the question “How likely are you to recommend your real estate agent to a friend or family member?”