Honor recognizes commitment to exceptional service

Long & Foster Real Estate has named Diane Hesson and Kim Miller as its 2020 Foster Family Award winners. Hesson is a recruiter in the Human Resources department at the company’s home office in Chantilly, Virginia. Miller is a settlement coordinator at the company’s Sage Premier Settlements office in Broomhall, Pennsylvania. The Foster Family Award recognizes Long & Foster employees who achieve excellence in customer service.

“We are proud of Diane and Kim and grateful for the contributions they make to our company,” said Jeffrey S Detwiler, president & CEO of The Long & Foster Companies. “Both Diane and Kim have proven to be true professionals who are dedicated to providing excellent service to everyone with whom they work—from our agents to our buyers and sellers.”

Nominations for the awards are accepted for any employees who exemplify the organization’s five keys to exceptional service—being accessible, listening, being responsive, having a can-do attitude and caring about their clients and colleagues. The company then presents two awards—one to an employee in its field operations and another to an employee within its shared corporate teams—to those individuals who embody that commitment to exemplary service.

Hesson is known for enjoying a challenge and delivering results. To everyone she comes in contact with, she is positive and upbeat. She takes great pride in her work – whether searching for a sales assistant fluent in mandarin to translate for our clients, to finding the right talent to fill an open position at the company.

Miller wears many different hats, provides support, and is known as the glue that holds everyone together at Sage Premier in the Philadelphia region. She greets each customer, whether in person or on the phone, with a smile on her face and in her voice, letting them know she cares, listening intently and putting them on the right path to a resolution – with 100% professionalism every day.

Long & Foster is the nation’s No. 1 real estate company as part of HomeServices of America. For more information, visit longandfoster.com.