New technology adds personalized digital experience to the home-buying journey

Long & Foster Real Estate, the nation’s No. 1 real estate company, as part of HomeServices of America, recently partnered with Roof AI, a customer intelligence solution, to introduce Holmes, a real estate bot powered by Roof AI.

Holmes will be engaging with Long & Foster’s customers, as their virtual real estate concierge, handling everything from sales to customer service and support. Holmes will provide 24/7 digital recommendations that assist in the buying experience.

“Choosing the right technology that brings real value to the user while delivering a great customer experience is very important to us at Long & Foster,” said Jeffrey S. Detwiler, CEO of The Long & Foster Companies. “I am excited to offer this seamless and personalized digital experience to further serve our clients.”

The virtual bot will provide a conversational experience to personalize every customer interaction, providing immediate and responsive service with real-time, self-serve support. Holmes will also offer customers a connected experience around the company’s core services.

“In a world that is becoming more digital, tailoring the online experience to the individual is key. Our goal is to help real estate companies build a connective tissue that provides a personalized and seamless experience, online and offline.” said Pierre Sabbagh, CEO of Roof AI. “We are thrilled to be partnering with industry leaders like Long & Foster, who are committed to providing their customers with the best digital experience.”

Long & Foster Real Estate is the nation’s No. 1 real estate company as part of HomeServices of America. For more information, visit LongandFoster.com.