As the COVID-19 (coronavirus) pandemic grows, the world around us is changing rapidly. While many things are shifting in both work and life, our commitment to our clients remains unchanged.
Most importantly, their safety, as well as that of our employees, is our top priority, and to that end, here’s what we’re doing.
We’re open for business, but we’ve closed our offices. Following the social distancing recommendations from the CDC, we’ve closed our offices until April 3.
Our property management teams are using technology to continue operations. All members of the property management team—property managers, maintenance coordinators and the customer service center—are available by telephone and email during our normal business hours from 8 a.m. to 6 p.m. EST. Our Maintenance Call Center remains available 24 hours a day for maintenance requests and emergency service.
We are taking necessary precautions during property visits. Our maintenance coordinators will continue to work with our service contractors to schedule maintenance and repairs for our rental properties. If there is a non-emergency maintenance request at a property, it may encounter delayed scheduling until after the COVID-19 precautions are no longer necessary.
We’re monitoring national and local legislation to assist with financial hardships. We recognize that our tenants and property owners make encounter financial challenges during this time. While our rent due dates and owner disbursement dates remain the same, we’re closely monitoring any emergency legislation to help elevate financial hardships throughout the coronavirus pandemic. If one of our tenants is unable to make their monthly rent payment, we ask that they contact our customer service center. We will do everything in our power to assist in working with the property owner toward a solution.
As we monitor the situation, we’ll keep our renters, owners and partners updated of any changes. We appreciate your patience and understanding while we navigate this together.